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Country
United States
Working Schedule
Full-Time
Work Arrangement
Virtual
Travel Required
10%
Relocation Assistance Available
No
Posted Date
09-Sep-2024
Job ID
4105

Description and Requirements

Role Value Proposition

Global Operations (Global Ops) focuses on creating positive experiences for MetLife customers and helping the company make the best use of its global resources. We’re looking for unique talent with fresh perspectives that can propel innovation. In this role you will deliver high quality service to participants and customers by providing administrative services relating to enrollments, system reconciliations and answering members phone calls.

 

Key Responsibilities  

  • Supports the Life/Dental/A&H teams as needed (floating position)
  • Tracks/Reviews QA results and provides feedback to leaders/Learning Partner for work instruction updates
  • Conduct quality audits on associates during their nesting period
  • Supports Team Seniors as needed
  • Provides technical expertise to management for decision making by participating in operational analyses and studies.
  • Handles complex and escalated issues and sees them through to resolution; does research on customer complaints
  • Completes work tasks assigned on a daily basis within stated turnaround times
  • Processes a variety of tasks to make sure members records are correct and up to date
  • Processes forms and inputs member data into the platform systems
  • Acts as subject matter expert on individual contract provisions; establishes, maintains, and enhances favorable relationships with internal and external customers and plan participants
  • Handles escalated calls/cases from other team members
  • Has authority to deviate from standard procedures and can make independent decisions without supervisor approval to successfully resolve disputes
  • Participate on calls/meetings to explain process/procedures and resolve issues
  • Act as a liaison between the department and IT to support the unit’s business needs and represents user in all system enhancements and design activities
  • Prepares recommendations to management to produce more effective, cost-efficient means of accomplishing work, including workflow, form revision, and process changes
  • Performs other related duties as assigned or required

 

Essential Business Experience and Technical Skills 

Required:

  • 3-5 years of related work experience
  • Experience in one Life/Dental/A&H Recordkeeping team at minimum
  • Excellent Microsoft Office skills
  • Excellent written and verbal communication skills
  • High School Diploma 

Preferred: 

  • Knowledge of applications, like UIS, Atlas, or Ingenium
  • Associates Degree or Bachelor’s Degree in related field or equivalent experience
  • Microsoft Office skills with a focus on Excel

 

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.


The expected salary range for this position is 53,500. This role may also be eligible for annual short-term incentive compensation.  All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

 Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! 
About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
53,500