Customer Care & Operations

Customer care is a key driver for MetLife's success and transformation. As the voices and faces that represent MetLife, you'll be surrounded by colleagues that deliver a differentiated customer experience through high-touch interactions grounded in trust and empathy that reflects our passion for people.

Shaping the Future of Care

At MetLife, customer care is evolving, and you’ll be at the center of that transformation. Our teams combine empathy with innovation, using digital tools and AI-powered solutions to create experiences that feel personal and seamless. Here, your ideas matter, your growth is supported, and your work helps millions of customers navigate life with confidence.

If you want to work for a company that listens to employees and takes action to make the customer experience better, you should come work at MetLife.

My experience during the MetLife Service Academy truly shows how much MetLife values their employees. A remarkable display of transparency, open communication and commitment to employee growth and development.

We have a constant focus on process improvement and enhancing the end-to-end customer experience. We encourage candid dialogue around opportunities and pursue innovative ways to enhance the customer experience.

Endless Opportunities

MetLife is a large and diverse enterprise, with vast opportunities to grow within a service role or beyond. Leadership prioritizes your learning and development, so the product knowledge and customer service experience you gain as well as the relationships you build set you up for a long and meaningful career.

Always Supported

With our extensive product portfolio, it takes a team to deliver for our customers. And when challenges arise, it's all-hands-on-deck. There are no lone rangers here. This united effort creates deep friendships, so you'll be part of a team where people genuinely care for and enjoy each other.

Your Voice Matters

Our service team members are empathetic listeners and trusted partners who anticipate customer needs. And as their advisor and advocate, you know your customers best. We value and welcome your feedback on their experiences so we can regularly make enhancements so you can continue to deliver exceptional customer care.

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