MetLife

Summary of Responsibilities:  

This role is responsible for generalist HR strategies and processes which enable smooth end to end HR operations, enhanced employee care and regulatory compliance. 

Principal Responsibilities:  

• Co-ordinating and ensuring a positive end to end experience for employee processes 
• Ownership for managing and improving Employee Care initiatives and the Australian Benefits program
• Work with Outsourced provider (Accenture) on BAU HR Operations and process improvements
• Stay current on HR related regulatory changes to keep P&C team informed and enact policy or process changes
• Ensure policies, procedures and practices are up to date, designed and implemented consistently and in line with regulatory requirements
• Build relationships and partnerships across teams to enable critical HR best practice
• Engage in business transformation, workforce design and other project work as required. 
• Ad hoc projects as required to support HR Strategy

Knowledge/Skills/Competencies Required: 

• Sound Generalist knowledge of Human Resources organisational practices and legislation
• Experience and skills with HR systems, automation, and process efficiency
• Sound judgement to review and resolve issues
• High levels of confidentiality and emotional intelligence 
• Strong collaboration skills with a customer focus
• Excellent communication skills, both verbal and written
• Excellent organisational and time management skills
• Proactive approach with ability to show initiative and work independently
• Numeric with good excel spreadsheet skills

Education, Experience and Certifications

• Relevant experience
• Relevant HR Certification or Training preferred

Key MetLife Success Principles

• Build Tomorrow – Act with urgency
• Win Together – Create Alignment
• Own It – Enable Solutions; Deliver What Matters

Key Business Relationships: 

• People & Culture team members
• MetLife Regional HR Team
• Accenture partnership
• MetLife employees
• Recruitment Agencies