Ir para o conteúdo
Todas as cidades
Noida
País
Índia
Arranjo de trabalho
Tempo integral
Modelo de Trabalho
Híbrido
Assistência de realocação disponível
Não
Data de publicação
27-Passo-2024
ID da vaga
4705

Descrição e requisitos

 

Position Summary

 

The primary responsibility of this position is to gain user adoption and create customer loyalty by assisting with the implementation of JAMF products, features, and workflows. Providing setup assistance and training for new or existing users on complex topics that may require environmental customizations. These individual delivers primarily remote assistance to administrators, with an emphasis on administrators wishing to fully utilize JAMF product features. This is often done by guiding customers through very complex processes in a friendly and efficient manner.

 

This position is based in India. We are only able to accept applications for those based in India or have sponsorship to live and work in India. The position operates on a hybrid mode from Noida only, we would expect you to be in the office regularly.

 

Job Responsibilities

 

  • Complete new customer onboarding tasks including configuration and best practice recommendations.
  • Develop and maintain a proficient level of knowledge of relevant JAMF products, Apple products, and related technologies as measured by certifications and JAMF training completion.
  • Contribute to departmental and customer facing documentation.
  • Provide support to teammates and partners.
  • Deliver technical training to the customer as necessary to find success with JAMF solutions.
  • Coordinate with JAMF team to ensure alignment on customer needs and opportunities.
  • Apply systematic troubleshooting, problem-solving and a Problem Management mindset to ensure successful implementation and long-term sustainability for customer environments.
  • Other duties and special projects as assigned.
  • Perform all job responsibilities in alignment with the core values, mission, and purpose of the organization.
  • Adhere to the highest moral, ethical, and legal standards to deliver an environment that promotes and respects innovation and creativity.
  • Support and promote a positive, inclusive workplace in which the talents and strengths of our increasingly diverse workforce are welcomed, further developed, and manifested in our work.
  • This role requires a strong understanding of macOS and Apple hardware, as well as a deep knowledge of the JAMF Pro platform.
  • Deploy, configure, and manage macOS devices using JAMF Pro
  • Maintain and update the JAMF Pro environment to ensure optimal performance and reliability.
  • Develop and maintain scripts, workflows, and policies to automate and streamline device management tasks.
  • Monitor device performance and troubleshoot issues as needed.
  • Manage software updates and patching for all Mac devices!
  • Implement and maintain security policies for macOS devices.
  • Collaborate with other IT teams to ensure seamless integration of Mac devices into the overall IT infrastructure.
  • Provide end-user support for macOS-related issues.

Education, Technical Skills & Other Critical Requirement

 

Education

Bachelor’s degree (Any Stream) or diploma with a minimum of 15 years of education.

 

Experience 

(In Years)

4-6 Years

 

Technical Skills

Strong knowledge of macOS and Apple hardware configuration, deployment, and management

Deep understanding of the JAMF Pro platform, including policy creation, software deployment, and inventory management

Excellent troubleshooting skills and ability to work independently to resolve technical issues.

Strong communication and interpersonal skills

Ability to prioritize and manage multiple tasks simultaneously.

Apple certifications such as Apple Certified Support Professional (ACSP) or JAMF Certified Administrator (JCA) are a plus

 

Other Critical requirements

Proven Functional experience in resolving a break fix scenario.

JAMF software distribution

Experience with scripting languages

 

 

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.


Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!