MetLife

 Key Responsibilities

• Directly aligned with a Senior Account Executive and maintain overall responsibility for the designated sales partner book of business
• Facilitate weekly work team huddles and collaborate with dedicated internal partners to ensure customer deliverables are met
• Acting as a liaison between customer, broker, and internal teams to initiate and execute action plans for customer resolution
• Serve as the initial point of contact for assigned brokers with regard to service-related escalations and work internally to resolve
• Lead resolution of complex or persistent situations where escalation or unique solutions are required
•  Request and analyze reports related to customer plan experience as well as broker commissions
• Organize and attend various customer and broker-facing meetings either in person or virtually and develop marketing plans and presentation materials for such meetings as needed
• Actively participate in finalist meetings for prospective customers and stewardship meetings for existing customers
• Ensure proper licensing, appointment and commission paperwork is in good order for writing agents
• Demonstrate strong customer-specific product knowledge and provide consultative assistance on issues related to customer benefit plans, while staying informed of specific customer activities taking place (acquisitions, divestures, layoffs, budget challenges, etc.)
• Actively participate in the implementation process to ensure a smooth onboarding experience for new and existing customers
• Track customer renewal statuses and margin position, negotiate rates, work with underwriting to request alternate plan designs as necessary, and notify internal partners of plan design changes to initiate the amendment process
• Build and maintain long-term trusted relationships with customers to support retention and growth of the accounts
• Mentor newly hired associates and assist with process training
• Perform other duties as assigned or required

Essential Business Experience and Technical Skills

Required:

• 5-7+ years of account management or similar experience
• Tenacious problem solver
• Ability to thrive in a fast-paced environment with competing priorities
• Excellent presentation skills, oral and written communication skills with clients and internally 
• Highly motivated, agile, and able to operate effectively within a team and as an individual 
• Outstanding organization skills with extreme attention to detail
• Strong focus on customer satisfaction and obtaining results
• Proficient in PowerPoint and MS Excel
• State Life, Accident and Health license or the ability to obtain within 90 days of date of hire
• High School diploma
  
  Preferred:
• Bachelor’s degree
• Group benefit experience and strong insurance product knowledge and underwriting skills
• 5+ years related customer service experience
• Direct customer-facing experience