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Lieux
  • Posting Location: Oriskany, New York

  • Posting Location: Tampa, Florida

  • Posting Location: Bloomfield, Connecticut

  • Posting Location: Bridgewater, New Jersey

  • Posting Location: Cary, North Carolina

  • Posting Location: Warwick, Rhode Island

  • Posting Location: Clarks Summit, Pennsylvania

  • Posting Location: Aurora, Illinois

Ville/Villes
Aurora, Bloomfield, Bridgewater, Cary, Clarks Summit, Oriskany, Tampa, Warwick
Région/États d’enregistrement
Connecticut, Florida, Illinois, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island
Pays
États-Unis
Horaires de Travail
Temps plein
Work Arrangement
Hybrid
Aide à la réinstallation possible
Non
Date d'envoi
01-Âge-2024
ID de l'emploi
3796

Description et exigences

Job Location: Must live within a commutable distance of a MetLife Office near Aurora IL, Bloomfield CT, Bridgewater NJ, Cary NC, Clarks Summit PA, Oriskany NY, Tampa FL, Warwick RI


Role Overview: 

•Ensures that the team achieves or exceeds its business objectives in the areas of Claim Management Accuracy, Customer Centricity and Expense Management. Sets clear expectations of performance according to the MetLife vision and holds the team accountable to those expectations. Ensures that the  team has the knowledge, skills, and tools to be successful and provides support as appropriate. 

Key expectations:

•Clearly articulate the vision of success, how each role, and individual contributes to that vision, and the specific expectations for each role and individual
•Supports and guides assigned team member to ensure that they have the knowledge and skills, tools, and resources to be successful in achieving those expectations
•Removes barriers to the success of the team or the individual
•Identifies barriers and escalates to senior leaders in the organization as appropriate along with recommended solutions
•Takes accountability for the team they lead and the results it produces for each of the key areas of performance; customer centricity, expense management, claim management accuracy.
•Holds team accountable and provides positive reinforcement to team members that is directly linked to their behaviors and outcomes
•Intervenes as required to address acute gaps in performance, either of individuals on the team, or the team as a whole
•Analyzes data and implements strategies to address root causes of the gaps and monitor strategies
•Identifies and implements strategies to enhance claim management and customer centricity effectiveness and efficiency of their team
•Interacts effectively with claimants and internal/external customers, to understand and service their needs while addressing service issues swiftly 
•Drives Claim Management Accuracy and Customer Centricity through support of the QQA Program , claim file reviews and call monitoring
•Achieves all Individual and Team outcomes through the management of their team

Essential Business Experience and Technical Skills:


Required:

  • 2+ years of supervisory experience demonstrating strong leadership and coaching skills. Extensive knowledge of STD, group disability, Workers Compensation, ERISA, Social Security and state laws
  • Strong analytical and decision-making skills with a focus on producing results. Creative problem-solving abilities and the ability to think outside the box
  • Excellent interpersonal and communication skills in both verbal and written form. Excellent customer service skills proven through internal and external customer interactions
  • Demonstrated conceptual thinking, risk management, ability to handle complex situations effectively
  • Organizational and time management skills, ability to effectively manage multiple systems and technology resources

 

Preferred:

•         Bachelor’s degree

•         7+ years of STD Insurance Claims experience


The expected salary range for this position is $62300 - $83000. This role may also be eligible for annual short-term incentive compensation.  All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

 Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! 
About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
$62300 - $83000