MetLife

Key Responsibilities:

• Participate in discovery sessions to observe, document, and validate business processes and capture key insights.
• Perform gap analysis and recommend solutions.
• Elicit, analyze, document functional requirements and rules.
• Create user stories and draw process maps to document future states for user experience, new or enhanced services, and business cases. Define acceptance criteria.
• Ensures quality of all deliverables by organizing / performing application testing.
• Provide basic functional and configuration support for a specific COTS/SaaS.
• Prepare technical user manuals, system configuration documents and other technical reports.
• Provide operational and production support with ability to troubleshoot issues and perform root cause analysis in the business workflow and processes on a variety of production and application issues.
• Monitor performance, identifying underlying problems.

Essential Business Experience and Technical Skills:

• Highly analytical, methodical with excellent attention to detail.
• Ability to think strategically, assess business risk and apply creative problem-solving skills.
• Strong team player and ability to learn quickly.
• Proactive work style, especially as it relates to project, client and partner follow-up.
• Ability to manage multiple work-streams simultaneously.
• Awareness of various work styles, communication and cultural differences and needs; ability to adapt to each audience’s unique approach.
• Strong relationship-building skills - internal colleagues, 3rd parties, suppliers / vendor management – on and off-shore.
• Delivery focused.
• Customer service focused.
• Proactive and motivated.
• Builds trusted relationships and collaborates across global, diverse and multi-functional teams to successfully drive business objectives.

Required:

• University degree in a technical or economical area.
• 3+ years’ experience in a similar role.

Preferred:

• Experience working in an Agile Team.
• SAFe certified or other agile frameworks: Scrum Alliance CSM or CSP certification, PMI’s Agile Certified Professional (ACP).
• Ability to work with applicable collaboration tools that drive an end-to-end delivery of product through persistent teams (JIRA, AzDO, SNOW,…)
• Ability to document business process using BPMN.
• Ability to design, plan and execute application and system testing strategies and tactics to ensure software quality at all stages of application development and the system lifecycle.
• Knowledge of branding, design, usability and function, providing a meaningful and relevant experience to users.
• Experience with writing and executing SQL.
• Knowledge of continuous integration and continuous delivery practices.
• Knowledge of features and facilities for integration and communication among applications, data bases and technology platforms. e.g. webservices, SOAP, XML, ORIGO standards, SFTP, VPN, Informatica etc.

Employee perks, benefits

• Work in a multinational company with place of work in Praha.
• Dynamic environment, elite and collaborative team.
• Flexible working hours and home office 3 days per a week.
• Fair salary conditions and annual bonus scheme.
• Free life insurance, Cafeteria.
• Support for retirement savings.
• Recognition of life and work anniversaries.
• Language courses.

Requirements for the employee:

• University education (Bachelor's degree) OR
• University education (Master's degree)