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Todas las ciudades
Dhaka
Acuerdo de trabajo
Tiempo completo
Esquema de Trabajo
Presencial
Asistencia de reubicación disponible
No
Fecha de publicación
22-Japón-2025
ID del trabajo
4875

Descripción y requisitos

Job Scope:
The incumbent will be responsible for:

  • Managing the operations of the Policy Service Delivery Department and providing post-purchase services like management of premium/payment collection channels, money transfer, reversal procedures, policy modification, termination, loan and maturity disbursement, customer information and correspondence management for the valued policy holders of all personal life insurance products. 

Managing operational risk in accordance with company risk guidelines and building a sustainable relationship of trust through open and interactive communication with customers, internal and external stakeholders.

Job Description:

  • Manage EFT debit enrollment procedure, bill processing, data entry and QC, return item management, SMS management, money transfer, batch upload of premium/payment collection of various partner channels and customer services.
  • Prepare reports and correspondence to various stakeholders, maintain assessment procedures with various partner channels (MetLife Organizational Risk Evaluation).
  • Maintain communication regarding customer inquiries through various channels (e.g. letters, e-mails, phone calls).
  • Process various requests received from policy owners and ensure best in class support within stipulated TAT as per company guidelines.
  • Verify data to ensure accuracy and integrity of all records related to policy and policy owner personal information changes.
  • Compile and document policy agreements, product brochures, internal memos etc
  • Compile and document policy agreements, product brochures, internal memos etc.
  • Plan and organize internal meetings, formulate meeting agenda, and prepare meeting minutes/proceedings.
  • Create a positive experience for every customer, every day by ensuring support to team members and other relevant stake holder

Educational Requirements: 

  • Minimum bachelor's (4 years) or equivalent degree from any discipline.

Required experience: 

  • 2-3 years of experience in relevant field of insurance industry is preferred.

Functional Competencies

  • Strong interpersonal & communications skill.
  • Proactive attitude and problem-solving aptitude.
  • Strong reasoning and analytical ability to understand end-to-end process.
  • Proficiency in both Bengali and English writing.
  • Ability to work under pressure.
  • Commendable computer literacy.

Leadership Competencies:

Thinks Strategically - Sets direction aligned to the company’s strategy, applying an external and global perspective to meet local and global needs.

Creates Partnerships - Authentically builds trusted relationships and collaborates across global, diverse, and multi-functional teams to successfully drive business objectives.

Focuses on Customers - Promotes customer centricity and ensures focus on creating great customer value and experiences to achieve competitive advantages.

Drives Results - Sets aggressive goals and is accountable for continuously driving improved performance, leading change, and ensuring high standards.

*MetLife Bangladesh is an equal opportunity employer and encourages diversity at workplace

Knowledge of the insurance industry particularly in EFT work procedure and Batch upload of Premium/Payment collection related work of different Partner channels and Policy post-purchase services role will be an added advantage.

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.


Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!